Due to the nature of pharmaceutical and healthcare products, Holy Lifesciences follows a strict but compliant refund policy.

1. Order Cancellation

• Orders may be cancelled before dispatch only.

• Once shipped, cancellation requests will not be accepted.

2. Refund Eligibility

Refunds may be issued only if:

• Wrong product delivered

• Product damaged during transit

• Manufacturing defect verified

• Order cancelled before dispatch

No refunds for:

• Opened or used products

• Incorrect orders placed by the customer

• Products requiring temperature-controlled storage once shipped

• Regulatory or prescription-based items (where applicable)

3. Return Process

• Return requests must be raised within 48 hours of delivery

• Proof (images, batch number, invoice) may be required

• Returned products must be unopened and in original packaging

4. Refund Timeline

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method only

5. Regulatory Compliance

Returns and refunds are subject to applicable laws under:

• Drugs & Cosmetics Act

• FSSAI guidelines (if applicable)

6. Contact

For refund or cancellation requests, contact:
📧 [contact@holylifesciences.com]